Question 1

What exactly does steuermacher.ch do?

Accepted Answer

We complete your private tax return – from recording your situation and entering your documents to a tax return ready for filing. You send us your details, we do the work and you receive the finished tax return to check and approve.

Question 2

Who is the service suitable for?

Accepted Answer

For apprentices and students, employees, married couples and families, people with residential property or securities, and for anyone who simply does not want to complete their tax return themselves. More complex situations are possible too – we look at them individually.

Question 3

Do you operate throughout Switzerland?

Accepted Answer

Yes. We handle tax returns for all 26 cantons. We take the cantonal particularities into account in each specific case.

Question 4

Do I have a fixed contact person?

Accepted Answer

Yes. After your request, a specialist gets in touch with you, clarifies open points and accompanies you through to the finished tax return. You can ask questions at any time.

Question 5

Who processes my tax return?

Accepted Answer

Experienced specialists who prepare Swiss tax returns every day. Every tax return is checked again before approval.

Question 6

Do I have to come in for an appointment?

Accepted Answer

No. The entire process works digitally and by phone. A personal meeting is possible, but not necessary.

Question 7

I am completing a tax return for the first time – is that possible too?

Accepted Answer

Yes. Support is particularly useful the first time. We tell you which documents are relevant and explain clearly what is missing.

Question 8

Can earlier tax years be caught up on as well?

Accepted Answer

Yes, earlier tax years can usually be processed retroactively. How exactly that works depends on the canton and the status of your proceedings – we clarify this for your case.

Question 9

How does the process work?

Accepted Answer

In four steps: you send the request form, we get in touch and clarify your situation, you submit the documents via the agreed secure channel, we prepare the tax return and release it to you for checking.

Question 10

Which documents are needed?

Accepted Answer

Typically the salary certificate, bank and securities statements, certificates for pension provision and insurance, receipts for professional expenses and – for residential property – documents on the mortgage and the property. We tell you specifically which receipts are relevant in your case.

Question 11

What if I am missing documents?

Accepted Answer

No problem. We tell you what is missing and where you can obtain it. We only finalise the tax return once the basics are complete.

Question 12

How do I submit my documents?

Accepted Answer

After the first reply we agree a secure transmission channel with you. Please do not send sensitive documents unsolicited or via the request form.

Question 13

How long does processing take?

Accepted Answer

The duration depends on the completeness of your documents and the complexity. After the first review we give you a realistic timeframe. If it needs to be quick, express processing is available.

Question 14

What does Express 72h mean?

Accepted Answer

With express processing, your tax return is given priority as soon as the necessary documents are complete. The surcharge is CHF 100.–.

Question 15

Can I check the tax return before it is filed?

Accepted Answer

Yes. You receive the finished tax return to check. It is only considered complete after your approval.

Question 16

What if I want to change something after checking?

Accepted Answer

Just get in touch. We will of course incorporate corrections to the recorded details before filing.

Question 17

What happens if the tax office has queries?

Accepted Answer

Get in touch with us if the tax office requests additional information. We look at the query with you and work out which documents are needed.

Question 18

Do you also handle self-employment?

Accepted Answer

Self-employed activities are more involved and are looked at individually. Describe your situation to us in the request form – we will tell you honestly whether and how we can support you.

Question 19

What does completing the tax return cost?

Accepted Answer

Apprentices and students pay CHF 35.–, individuals CHF 99.– and married couples or families CHF 149.–. In each case this is a fixed price per tax year.

Question 20

What surcharges are there?

Accepted Answer

Real estate costs CHF 65.– per property, an inheritance CHF 65.– and express processing CHF 100.–. Securities and the deadline extension are free of surcharge.

Question 21

Are there hidden costs?

Accepted Answer

No. You receive a transparent confirmation of the fixed price before processing. If the review of your details reveals a different amount of work, we discuss this with you beforehand.

Question 22

Can I estimate my price in advance?

Accepted Answer

Yes. The price finder combines your basic situation and any additional services into an expected fixed price. The binding confirmation follows the review of your details.

Question 23

When do I have to pay?

Accepted Answer

Your tax specialist discusses this with you. Regular clients can pay online.

Question 24

Which payment methods are available?

Accepted Answer

Regular clients can pay online, by card or TWINT.

Question 25

Is the request free of charge and without obligation?

Accepted Answer

Yes. The request and the initial assessment are free of charge. An order only comes about when you expressly place it.

Question 26

Do married couples pay twice?

Accepted Answer

No. Married couples and families are assessed jointly and billed at a fixed price of CHF 149.–.

Question 27

What if my situation is more complex?

Accepted Answer

Then we discuss the additional work openly before we start. You then decide whether we continue.

Question 28

When does the tax return have to be filed?

Accepted Answer

The filing deadline is set by the canton and appears on your tax documents. What counts is always the information from your cantonal tax authority for the tax year in question.

Question 29

Can you apply for a deadline extension?

Accepted Answer

Yes, the deadline extension is included in our service free of surcharge. Whether and for how long an extension is possible depends on the rules of your canton.

Question 30

I have already missed the deadline – what now?

Accepted Answer

Act promptly: clarify the current status with your tax authority, file the tax return as soon as possible and get in touch with us. A late filing is usually better than none.

Question 31

How much do the cantons differ?

Accepted Answer

Forms, deadlines, procedures and individual deduction rules are regulated by the cantons and sometimes differ considerably. We work with the requirements of your canton of residence.

Question 32

I have moved to another canton – what applies?

Accepted Answer

In the event of a change of residence, the place of residence at the end of the tax year is generally decisive. Because there are special cases, we clarify your situation individually.

Question 33

I have received a reminder – can you still help?

Accepted Answer

Get in touch with us with the letter. We look at what the authority is asking for and support you in filing the tax return as quickly as possible.

Question 34

How secure is my data?

Accepted Answer

Transmission is encrypted and storage takes place in a secured database. Only staff entrusted with your case have access.

Question 35

What data does the request form collect?

Accepted Answer

Your contact details and a few details about your tax situation. We use this data exclusively to answer your request.

Question 36

Is my data passed on?

Accepted Answer

Your personal data is not passed on or sold to third parties for advertising purposes.

Question 37

Can I request access or deletion?

Accepted Answer

Yes. You have the right to access, rectification and deletion of your personal data. A short message to info@finwiwo.ch is sufficient.

Question 38

Can I upload documents directly?

Accepted Answer

Not via the request form. We agree the secure channel for your documents with you after the first reply.

Question 39

Are entries in the tax tools stored?

Accepted Answer

No. Entries in the price finder, checklist, deadline check and deduction check stay in your browser and are not stored or transmitted automatically.

Question 40

Does the website set tracking cookies?

Accepted Answer

Only technically necessary cookies are used. There is no tracking for advertising purposes.

Frequently asked questions about the tax return

General

Process & documents

Prices & payment

Deadlines & cantons

Data protection & security

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